After months of investigation, Air India Flight 171’s crash from Ahmedabad to London Gatwick was revealed to result from a deadly combination of a software malfunction, minor mechanical flaws, and split-second pilot decisions, causing 242 deaths while exposing miraculous survivals and leaving families and the world in shock and grief.

Authorities investigate Air India crash in which 1 passenger survived : NPR

On the night of March 12, 2025, Air India Flight 171, a Boeing 777 bound from Ahmedabad to London Gatwick, departed Sardar Vallabhbhai Patel International Airport carrying 230 passengers and 12 crew members.

What was expected to be a routine overnight flight quickly transformed into a harrowing tragedy that would baffle investigators and the world for months.

Seconds after takeoff, the aircraft suddenly veered and collided with a nearby dormitory housing airport staff, causing catastrophic destruction.

Initially, speculation ranged from pilot error to mechanical failure, but the months-long investigation has now revealed the true and shocking sequence of events that led to the disaster.

Investigators from the Directorate General of Civil Aviation (DGCA), working alongside independent aviation experts, meticulously examined flight data recorders, cockpit voice recordings, and wreckage at both the crash site and the dorm.

The investigation revealed that a subtle software malfunction in the Boeing 777’s flight management system interacted dangerously with a minor imbalance in the aircraft’s weight distribution.

This combination, amplified during the critical moments of takeoff, caused a sudden and uncontrollable loss of lift on the port wing.

Captain Ramesh Kapoor, an experienced pilot with over 15,000 flight hours, and First Officer Ananya Singh immediately attempted corrective maneuvers, applying asymmetric thrust and rudder adjustments while initiating emergency descent protocols.

Cockpit voice recordings capture the intense tension in those critical seconds.

Captain Kapoor’s voice is heard commanding, “We can’t hold altitude! Prepare for impact!” while First Officer Singh frantically manages controls to stabilize the aircraft.

 

Why did he cut off?': what the report on the Air India flight 171 crash  found | Air India Ahmedabad plane crash | The Guardian

 

Eyewitnesses on the ground recall the horrifying scene: one ground engineer, speaking on condition of anonymity, stated, “The plane tilted sharply and there was this awful whine from the engines.

It all happened so fast—we didn’t know where to run.

” Despite the catastrophic impact, a handful of dorm occupants survived, shielded by structural anomalies that inadvertently created pockets of safety amid the debris.

The dormitory impact revealed additional insights into survivability.

Reinforced concrete areas absorbed parts of the fuselage, saving some lives, while unreinforced sections proved fatal.

Emergency response times were also affected by delayed notifications from air traffic control, further complicating rescue operations.

Forensic teams noted that the aircraft’s software error had gone undetected because it had passed standard certification checks, illustrating the lethal potential of seemingly minor technical oversights.

Analysis of the flight data revealed that a recent software update, installed just weeks before the flight, altered autopilot takeoff parameters in an unexpected way.

While this update passed internal testing, it created an unprecedented interaction with the plane’s thrust management and weight distribution during the critical phase of ascent.

Aviation safety analyst Dr.Priya Mehra explained, “This incident shows how a combination of human, mechanical, and software factors can converge in catastrophic ways.

The pilots’ actions were heroic, but some events were simply unavoidable.”

Families of the victims and survivors have reacted with shock, grief, and disbelief.

The Final Moments of Air India Flight 171 - WSJ

Survivors recount that their survival hinged on chance and quick thinking in the dormitory.

Ravi Kumar, a dorm resident who survived, said, “I don’t understand how I’m alive.

The roof collapsed in a way that protected me.

It feels like a miracle.

” Meanwhile, relatives of passengers continue to demand answers as the investigation sheds light on the factors that contributed to the scale of the tragedy.

The investigation has prompted urgent reviews of airport safety protocols, software certification processes, and emergency response strategies.

Boeing has issued technical advisories and is working with global aviation authorities to ensure similar errors cannot occur in the future.

Aviation regulators are re-evaluating software validation procedures and pilot training protocols for emergency situations, particularly during critical phases of flight such as takeoff.

This revelation of Air India Flight 171’s crash underscores the fragile interplay between technology, human decision-making, and environmental factors.

The tragedy has become a case study in aviation safety, demonstrating how even minor technical glitches can have catastrophic consequences when combined with split-second human decisions and real-world operational pressures.

As the world digests these findings, the disaster serves as a stark reminder of the unpredictable dangers inherent in modern aviation.

The combination of software error, mechanical vulnerabilities, and heroic yet insufficient pilot interventions created a sequence of events that transformed a routine flight into a global tragedy, leaving lessons that will influence aviation safety standards for decades to come.